I'M
Azhar
Hossain.
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A Father
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Story Teller
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Technology Lover
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YouTuber
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A Husband
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Gamer
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Automation Specialist
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Content Creator
Things I Probably do Better than Others
PROFESSIONAL Skills
PORTFOLIO
MY LATEST WORK.
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Experience
2017-Present
IBM India
Automation Program Manager & Solution Architect
Lead a global team of RPA Automation Anywhere Center of Excellence
2015-2017
IBM India
Team Leader - Service Desk
Lead service desk team through transition and transformation
2013-2015
IBM India
Application Support Specialist
Symantec DLO Application support, I work on the Incidents/Tickets created via escalation by Level 1 or Online for PC backup and DLO Application related issue. Also I have taken initiatives and initiated multiple stretch assignments
2011-2013
IBM India
Technical Support Analyst
Provide IT Related support for AT&T Employees and Contractors Majorly Based in USA. Support includes Hardware and Corporate Network troubleshooting and configuration, Network related Issues, Network Printers, Application support & Outage Management.
2009-2010
Wipro BPO
Sr. Associate/ Technical Support Specialist
Technical support for HP customers with products like Desktop, Laptops, Printers and All-in-One Devices. Trained a team of 31 for HP desktops. Mentored a team of 18 on the production floor for HP desktops
2006-2008
Oxford Education Center
Computer Operator & Instructor
Basic Computer Training