Things I Probably do Better than Others
MY LATEST WORK.
Automation Program Manager & Solution Architect
Lead a global team of RPA Automation Anywhere Center of Excellence
Team Leader - Service Desk
Lead service desk team through transition and transformation
Application Support Specialist
Symantec DLO Application support, I work on the Incidents/Tickets created via escalation by Level 1 or Online for PC backup and DLO Application related issue. Also I have taken initiatives and initiated multiple stretch assignments
Technical Support Analyst
Provide IT Related support for AT&T Employees and Contractors Majorly Based in USA. Support includes Hardware and Corporate Network troubleshooting and configuration, Network related Issues, Network Printers, Application support & Outage Management.
Sr. Associate/ Technical Support Specialist
Technical support for HP customers with products like Desktop, Laptops, Printers and All-in-One Devices. Trained a team of 31 for HP desktops. Mentored a team of 18 on the production floor for HP desktops
Oxford Education Center
Computer Operator & Instructor
Basic Computer Training