• A Father

• Story Teller

• Technology Lover

• YouTuber

• A Husband

• Gamer

• Automation Specialist

• Content Creator

2017-Present

IBM India

Automation Program Manager & Solution Architect

Lead a global team of RPA Automation Anywhere Center of Excellence

2015-2017

IBM India

Team Leader - Service Desk

Lead service desk team through transition and transformation

2013-2015

IBM India

Application Support Specialist

Symantec DLO Application support, I work on the Incidents/Tickets created via escalation by Level 1 or Online for PC backup and DLO Application related issue. Also I have taken initiatives and initiated multiple stretch assignments

2011-2013

IBM India

Technical Support Analyst

Provide IT Related support for AT&T Employees and Contractors Majorly Based in USA. Support includes Hardware and Corporate Network troubleshooting and configuration, Network related Issues, Network Printers, Application support & Outage Management.

2009-2010

Wipro BPO

Sr. Associate/ Technical Support Specialist

Technical support for HP customers with products like Desktop, Laptops, Printers and All-in-One Devices. Trained a team of 31 for HP desktops. Mentored a team of 18 on the production floor for HP desktops

2006-2008

Oxford Education Center

Computer Operator & Instructor

Basic Computer Training